Who we are
The Mortgage Consultancy is a trading name of The Fincon Service Limited.
The Fincon Service Limited is authorised and regulated by the Financial Conduct Authority.
- FCA Reference Number: 1034681
- Company Number: 08596214 (Registered in England and Wales)
- Registered Office: The Engine House, 2 Veridion Way, Erith, Kent, DA18 4AL
What we are authorised to do
The Mortgage Consultancy is directly authorised by the FCA to advise on and arrange regulated mortgage contracts and non-investment insurance contracts.
You can verify our authorisation at any time by visiting the FCA Register at register.fca.org.uk and searching for The Fincon Service Limited or our FCA reference number.
The service we provide
We provide advised mortgage and protection services. This means we will make a personal recommendation based on your individual circumstances. We do not provide execution-only mortgage services except in specific circumstances permitted under FCA rules.
We work with a range of lenders and insurers across the market. We will confirm the scope of our search and any limitations on the products or lenders we can access at the outset of our relationship with you.
How we are paid
We typically receive commission from lenders and insurers when we arrange a mortgage or insurance product for you. The amount of commission we receive will be confirmed in the documentation we provide to you before you commit to any product.
In some cases, we also charge a fee for our services. If a fee applies, we will confirm the amount and payment terms clearly before any work begins.
Your right to complain
If you are unhappy with any aspect of our service, we would always ask you to contact us first so we can try to resolve the matter.
- By phone: 01322 553 282
- By email: enquiries@themortgageconsultancy.co.uk
- By post: The Mortgage Consultancy, The Engine House, 2 Veridion Way, Erith, Kent, DA18 4AL
We will acknowledge your complaint within five business days and aim to resolve it within eight weeks. If we are unable to resolve your complaint to your satisfaction, you have the right to refer it to the Financial Ombudsman Service.
Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is a free and independent service for resolving disputes between consumers and financial services firms.
- Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
Financial Services Compensation Scheme
Depending on the product or service, you may be eligible for protection under the Financial Services Compensation Scheme (FSCS) if The Fincon Service Limited is unable to meet its obligations to you.
Further information is available at fscs.org.uk.
Data protection
The Fincon Service Limited is registered with the Information Commissioner's Office (ICO) as a data controller. Our registration number is ZA013379.
Details of how we collect, use and protect your personal data are set out in our Privacy Policy.
Last updated: April 2026